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Frequently asked questions, setup guides and how to reach us.
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Setup guides
Insert and activate a physical SIM
Power off, insert the SIM, restart, then enter the APN details we send you.
Install an eSIM with a QR code
Connect to WiFi, open eSIM settings and scan the QR code from our email.
Install an eSIM manually (one phone)
Type the SM-DP+ address and activation code from the email instead of scanning.
Start using pocket WiFi
Charge it, switch it on, then connect using the network name and password printed on the device.
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